Welcome to our online customer support (FAQ)

When you book tickets via Goedkopevliegtuigtickets.be you book your tickets at CWT. Goedkopevliegtuigtickets.be is a commercial trade name used by CWT BELGIUM BVBA.

CWT Belgium SPRL /BVBA (CWT)
Registered office: Kanselarijstraat, 17A
1000 Brussels
BRW: BE 0417 290 040
Company number (kruispuntbank) 0417.290.040
RPR Brussels

Licence: lic. A1028 (Cocof)

CWT acts as a travel intermediary between the passenger and the provider of services rendered and can only be held responsible for the proper execution of the contract, in accordance with the expectations that the passenger under the travel agency contract may reasonably have. CWT cannot be held responsible for accidents, delays, loss or theft of belongings or baggage, irregularities or special events of any kind, which would occur during the execution of the services provided.
CWT is insured against financial insolvency at the Travel Guarantee Fund, Metrologielaan 8, 1130 Brussels.

You pay for your tickets directly (via Bancontact/MrCash, iDeal, Maestro, Online Bank or creditcard) to CWT. CWT provides the tickets and also maintains all contacts with customers, both by e-mail reservaties@goedkopevliegtuigtickets.be and phone (070-223222). All ticket reservations are subject to the guarantees of CWT. CWT is affiliated with all applicable industry organizations such as the Belgian Travel Organization and IATA.

Denied boarding? Cancellation? Long delay? Lost luggage? Less mobile?
The last thirty years have greatly increased mobility in Europe. For millions of citizens travel has become normal, or even worse: a right.
Passengers are more aware of their rights if something goes wrong during their trip, regardless of the means of transport they use and whether the whole trip takes place in one or more Member States or even exceed the external borders of the EU.

Everything about the rights you have as a passenger can be read here.

All flights and their fares come directly from the reservation systems of CWT and Travelport (Galileo) and are always up-to-date and available at the time of booking.

This is possible. First do a “normal” search and once you see results on your screen choose “refine search” on the left (this is the 2nd step in our search engine). You can then choose another departure for your flight easily and search again.

All times are local, these are the times that apply to your actual destination.

The +1 means that the flight will arrive the day after you left at the destination, on the specified local time.

A pregnant woman may, with doctor’s note, fly up to the eighth month of pregnancy.

On some flights, it is possible that you have to travel to another airport in the same city. In London, for example, this is sometimes the case. In the itinerary that is displayed during the booking process, this is of course listed. The booking system automatically takes into account the necessary transfer time between two different airports. The cost for the transfer shall be absorbed by the traveler and the transfer must be arranged by the passenger. On the websites of the airports you can view the transfer possibilities.

Of course, but the search system on the website is faster and cheaper than calling!

During the booking process a reservationcode appears on the screen. The tickets are then confirmed. All reservations will be checked by CWT employees for accuracy and confirmed by e-mail. This email is a summary of the reservation, the quotation, and information about your electronic tickets.

If no reservation code appeared on the screen, it may be that the booking is not completed. Please contact is via email or by phone.

Your reservation code is stated on the confirmation received via email. You can use this code to communicate with goedkopevliegtuigtickets.be and to retrieve your booking online at Viewtrip.com. The reservation code consists of numbers and letters.

Yes, telephone bookings are possible. The booking fee is in this case €25 per passenger!

We accept online bookings up to 48 hours before departure. If you want to make a reservation within 48 hours before departure unfortunately, this is not possible.

If you travel with a child that, during the trip, will be two years then choose the option “child (2-11 years)”. Your child will get their own seat on both the outward and return journey. You then pay the children airfare.

Article 47 of the Law of 6 April 2010 on market practices and consumer protection grants the consumer a period of at least fourteen calendar days in which to withdraw from the agreement. On the basis of a specific regulation (Royal Decree of November 18, 2002), this provision does NOT apply to the distance marketing of housing, transport, catering and leisure services. Travel also fall under this specific regulation.

Basically this means that if you buy a plane ticket, a hotel room or a rental car over the internet, the cooling-off period does NOT apply.

For some countries, all children, including infants, need to have their own passport unless they have a separate visa in the passport of the parents.

If you travel as (single) parent with your minor children, then you are required to:

• Prove the nationality and identity of the children
• Be able to show a written authorization of the (remaining) parent(s) confirming child’s travel.


You always remain responsible for obtaining the proper travel documents and it is up to you prior to departure to determine whether the information previously received has not changed.
If you have a non-Belgian nationality, it is advisable to contact the embassy of the country you are visiting.

Within 1 hour after you have made ​​a booking you should have received an email confirmation. If that not the case, please report it. CWT will be happy to send the confirmation again to you.

Changes/Cancellation general information
For tickets, you can only change or cancel when your ticket conditions allow this, the rules are different per ticket and airline. In many cases you cannot change or cancel you ticket, this is especially the case for the lowest restrictive fares. Sometimes it is allowed to change or cancel against an additional payment. If you cancel, the administration fee is not reimbursed, this charge was levied because for the processing of the initial boeking by CWT.

Change lowcost flights
If you have booked a lowcost ticket (eg, Transavia, TUI fly, Ryanair, Easyjet, Air Arabia) and you want to change then you can contact the airline directly. CWT cannot change lowcost tickets directly, this must always be done via the airline.

Changing scheduled flights
To change or cancel tickets of all airlines (except low-cost airlines see above), please contact the helpdesk. To change or cancel tickets CWT charges you €40, – per ticket. If the airline, under the conditions of your ticket, also charges modification/cancellation fees then these will also be added. If the airline changes the ticket itsself a change/cancel fee of € 15 per ticket applies.

Name changes
It is in no way permitted to replace the name on the ticket by another person. If you made ​​a typo in the name of a passenger during the booking process please report it as soon as possible. CWT will then contact you on behalf of the airline to determine whether they wish to correct the error. If they levy a charge solving the error than theses charges are passed on to you. CWT cahrges €40 administration fee per passenger. If the airline does not allow the namechange to be corrected then the passenger can travel at his/her own risk (denied boarding is possible at checkin) or cancel the ticket (the conditions attached to the ticket apply) and then purchase a new ticket.

Cancellations can be sent by e-mail and telephone and are processed by CWT the same day. Cancellations on the day of departure must be passed on by phone to ensure timely processing.

A carrier can for different reasons announce a flight schedule change. It is possible that it is forced by airport authorities or local authorities. Make sure you check your flight schedule one day before your departure so that you are sure you are on time at the airport! If the change is big, sometimes even a day, then CWT will assist you to communicate with the airline and ask them if it’s possible to get alternative flights. You can use reservaties@goedkopevliegtuigtickets.beour servicedesk or ask for help by giving us a phonecall.

If you are traveling within Europe then you must check-in at least 90 minutes before departure at the airport. If you are flying from one continent to another thenplease be at the airport at least 2.5 hours prior to departure. Check-in times for Tel Aviv and some other destinationatins in The Middle East are at least 3 hours prior to departure.

On the day of departure the airline announces where you can check-in. At each airport you will find television screens with all the outgoing and incoming flights and check-in desk information. If you have already checked in online then you can just go straight through customs (apart from any luggage which you can leave at the baggage drop-off points). If you have gone through passport control, you can re-check your flights boarding time again on the monitor, at the gate the plane will await you.

With most airlines you can already check in online. This can sometimes be done long before you go, but sometimes only 24 hours in advance. You can find this information on the website of the airline. If you check online you can even print out your boarding pass. At the airport you can thus directly go through customs (please leave your luggage at the baggage drop-off points).

If you missed your flight then it’s best to go to the service counter of the airline as soon as possible. They will then assist you to see if there are any other flights that day and what the costs will be.

If your flight is canceled by a strike then please go as fast as possible to the service counter of the airline. They will then find out if there are any other flights that day and what the possible costs will be. Depending on the airline and the circumstances this the airline will take care of this with or without additional charges.

During the booking process, all costs and options are clearly displayed to you including total price for your booking in “step 4” of the bokking process.

Flights from low-cost airlines such as bmibaby, easyJet, Transavia, TUI fly, Ryanair and Vueling can be paid by credit card and, unlike when you book directly with the airline, via MrCash/Bancontact, Maestro, Online banking and IDEAL. For creditcard payment we charge a small fee to cover the costs the banks charge us. The other forms of payment are free.

The settlement of airfares, airport taxes and any file and creditcard fees is done by CWT.

No, unfortunately the baggage is not included in the price you see in the search results as this is an optional product. For several low-cost airlines you can selectwhether you want to take baggage with you. The costs vary by airline.

In addition to confirmation Goedkopevliegtuigtickets.be sent you immediately after making the booking, you will receive a separate e-mail confirmation from the low-cost carrier. This e-mail includes the booking code with which you can check-in online.

For some low-cost airlines it is even mandatory to check-in online. In case you check-in at the airport many times additional costs will be charged by the airline, somtimes even more then €50!

To change or cancel tickets of low-cost airlines please contact the airline directly. For contact information please refer to the website of the airline.

Before you make a booking you are advised to check these services with the low-cost carrier. It could be that certain services are not offered.

We recommend that you contact the helpdesk, before you retry to make a booking. It is still possible that your booking is made ​with the low-cost carrier. The helpdesk can check this for you. The error message can be caused by an Internet failure and/or malfunction with the system of the airline.

Bookings of low-cost carriers are accessible via the website of the low-cost airline you will be flying with, it is on their website that you can view your booking.

In the privacy statement you can read all about our policy regarding your personal data, you find this statement here.

You can pay for the tickets you book through goedkopevliegtuigtickets.be at no charge with Bancontact/Mr Cash, ING Homepay, Belfius Direct, Maestro. We also support iDeal (for Dutch people). Would you prefer to pay by creditcard you can do so also. The cost of the credit card companies are passed on to you. This amounts to 2.5% of the price. The checkout process on the website is completely secure with Ogone and Verisign.

You must enter the credit card number in sequence, without spaces or points. If you have a Eurocard you can choose ‘Mastercard’.

It is possible to make a reservation and pay for someone else. Use you own data in the booking except of course for the name of the passenger. The ticket is issued on the name of that person and the payment goes through you.

It is not possible to pay tickets in installments. Tickets always have to be paid fully at the time of booking.

Your credit card will be debited within 24 hours after booking for the full amount of the booking.

No, you do not need to bring the creditcard with you when traveling abroad if you do n’t want to take it with you.

On your bank or credit card statement CWT or the name of the airline you are flying with is stated.

If you cancel you do not get the original fees reimbursed. This is because of the work carried out when your booking was first processed.

Booking fee € 12.50
In order to continue to offer you the best possible service we charge €12,50 administrative fee per person with a maximum of € 37.50 per booking. Not only our ticket prices, but also our booking fees are in almost all cases the lowest if you compare them with colleague-ticket providers on the Internet.

Book by phone: €25 per ticket
If you need a bit more assistance we can help you with your reservation; you can book by phone. In that case we charge €25 per ticket.

Changes, Cancellation, Rerouting, Refund request: €40 per ticket
If you can change your tickets or if you get money back when you cancel, we can help you with this. We charge an administration fee of €40 per person for this. The costs incurred by the airline will be added also. To change the name of a passenger if you made a spelling mistake (if permitted by the airline) we charge €40 per passenger.

Special baggage
Want to carry special baggage such as a pet, a musical instrument or sports equipment? We can obtain approval from the airline for this. For the actual transport of luggage, the airline calculates a fee. The amount of this fee is per item and a differs per airline. The baggage request is always subject to confirmation by the airline. If the airline authorizes the request and confirms the fee you can decide whether you agree with the fee and conditions that apply.

Your tickets are electronically printed, this is called an E-ticket. Your boarding card is handed by showing your ID at the check-in desk by the airline. You can almost always arrange check-in online yourself and just print your boarding pass at home. Of course we charge no fees for the e-ticketing service.

With your reservation code and your last name (written without spaces) you can review your booking at any time via “My Booking” (link opens in a new browser window).

Did you make a hotel booking ​​through goedkopevliegtuigtickets.be and do you have a question, you can use the hotel faq, click here. Our partner Booking.com can answer all your questions. Of course you can also call them, for Belgium: 078 1660 35.

You can let us know your wishes. We can usually quickly reply to your needs, but the response time by the airline is always subject to change.

On the website of the Belgian tax authorities you can find all the provisions relating to the goods that you can take with you.

You can get luggage tags from the airline at he airport desk.

For most destinations you can take 20kg per person (excluding hand baggage) in Economy Class. For Business Class passengers this is usually 30 kg per person. CAUTION! NEVER close your luggage with a lock. Customs is entitled to check your luggage and is NOT liable for the damage they have cause for opening your briefcase or purse.

On lowcost Airlines flights like Ryanair, EasyJet, Transavia and Wizzair no baggage is included in the ticket price. You can select extra baggage as an option during the booking process, at an additional fee.

Particularly for the United States and Canada a system called “piece concept” applies. As an indication can you adhere to the following: In general, most airlines maintain that a passenger for flights to and from the United States and Canada can take one piece of luggage free of charge, provided that this luggage meets the maximum weight of 23 kg and maximum size of 158 cm (if you addup length, height and width). Some airlines charge a fee for the 2nd piece of luggage that a passenger would want to take (each way). There are even airlines where you have to pay for a surcharge for each piece of luggage.

The generic hand baggage rule is that you can take one piece of hand baggage with the maximum dimensions of 55cm long, 35cm high and 25cm wide. Hand luggage may weigh a maximum 6-10kg depending on the airline. This is an indication. For certain airlines and/or routes exceptions may apply. For more information you can always check the website of the airline.

Please call us to pass on your frequent flyer number or send us an email at reservaties@goedkopevliegtuigtickets.be.

Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.

We then need to know what type of sports equipment is involved, we also need the following information to process the request:

* What sport?
* What are the dimensions and the weight of the equipment?
* What kind of equipment is involved?
* If permits are needed (for weapons etc.), are these arranged and valid?

We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.

Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.

We need to know what type of wheelchair it is and also require the following information to process the request:

* What disability do you have?
* What help do you possibly need at the airport and on the plane?
* What are the dimensions and weight of the wheelchair?
* Is it a folding wheelchair?
* Is it an electric wheelchair with a dry or wet battery?

We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.

Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.

We require the following information to process the request:

* What type of bike is involved?
* What are the dimensions and weight of the bike?

We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.

The current rules for hand baggage at all airports within the European Union are:

Liquid, gel and aerosol can only be taken with you if you packed them in the right way (in a clear plastic bag) and only in small amounts not exceeding 100 milliliters each. Each person may only bring one plastic bag with all the items included, it must not exceed 1 liter in total and it should re-sealable.

There are two exceptions:

* Baby food that a baby needs during flight
* Medicines that you need during a flight

At European airports and on planes of a European airlines, after the ticket and passport control you can do your (tax-free) purchases. Liquids and gels that you purchase after the ticket and/or passport control or the aircraft will be packed and sealed for you. The seal is valid for one day. If you have to change planes, you are not allowed to break the seal until you arrive at your destination

All liquids are to be checked separately at the airport security control. Liquids should be packed in a transparent plastic bag, the packaging is easy to fit and the bag shall be closed. Coats, jackets and large electrical appliances such as laptops, need to be shown separately.

The same rules apply in all countries of the European Union, at all airports. So if you leave from or arrive into the European Union, then these rules apply. In the United States and Canada and for countries outside the European Union, different rules may apply.

You can only submit a complaint in writing. You can mail the complaint to the address in the original email confirmation of your booking. We then ensure that your writing goea to the appropriate department of the airline and of course we keep you updated on the status. Make sure you add as much relevant information to support your complaint/request you for compensation.

We act as a travel-agent and are not responsible for the services of airlines and other suppliers. We are therefore not liable for direct financial costs and/or consequential damages as a result of deficiencies caused by our suppliers.

Your tickets will be issued within 24 hours by CWT. On 1 June 2008, IATA (International Air Transport Association) stopped processing paper tickets. This was the last step in the campaign from IATA to come to 100% e-ticketing. All IATA travel agencies must comply with these rules. You only need your passport to the check-in where you will receive your boarding pass. If you check-in online you can print your boarding pass at home and directly go through customs at the airport. Any luggage can be dropped off at he baggage drop-off desks at the airport.

Click to review (with your booking code) your booking and then print the electronic tickets.

Reconfirmation is not always required. For flights within Europe reconfirmation is not necessary anymore. However for intercontinental flights we recommend to reconfirm at least 72 hours before departure. This applies only to the return flight. Please check the airline website for local telephone numbers or ask you hotel or local contact for assistance.

Changing the names on tickets is almost never allowed. Tickets are personal documents (similar to eg a passport). It is not allowed to travel on the passport of another person and/or change the name in a passport and that also applies to tickets.

It is not only allowed to only use the return portion of a ticket. If you fail to show up for the outbound journey than the airline also cancels the return automatically and sells you your seat to someone else.

For some itineraries it happens that part of the journey is taken by train (especially for long-distance travel from Antwerp/Brussels with a transfer in Paris or Amsterdam). During the bookingprocess and in the e-mail confirmation of a reservation, this is shown. It is important for the further course of your journey that you use this train route as such, in order to avoid problems. You need to travel on the booked rail segments to prevent cancellations of the connecting flights! This train journey is included in the flight ticket (e-ticket) you purchased. However, the electronic ticket you receive is not sufficient to actually travel on board of the train. You therefore need to exchange your e-ticket for the actual rail ticket. You can follow the procedure below:

• Print an extra copy of the electronic ticket.
• The electronic ticket can be exchanged on the day of departure at the International Rail Desk at the train station for a valid railticket.

CAUTION!
If you book with Air France via Paris, you will already have the Air France check-in counter at Brussels-South railway station.

This depends on your chosen destination. If your children do not have a passport of their own, we recommend you contact the embassy of the country where you are going. They have the most current information available.

On the website ‘Foreign Affairs’ you can find all the information.

For most countries, it is sufficient that your passport is valid until the day of your return to Belgium. For countries outside the Euopean Union your passport sometimes needs to be valid for at least 3-6 months on return. If in doubt, contact the embassy of the country where you are going. They always have the most current information available. You can also find more information on this website.

We encourage you to contact the embassy of the country you are traveling to. They have the most current information available and can handle the visa application.

Via Visumcentrale.be it is also possible to check if need a visa, you can arrange the possible application online with them also. Click for more info.

We can apply for a visa for you for Australia (supposedly Tourist Visa). The costs are €25.00 per visa application. If you would like to use this service then please send us a clear readable copy of your passport. If this is not possible then please send us the following information:

* Passport
* Nationality
* Date of Birth
* Gender
* Country
* Date of issue of the passport
* Place of Issue
* By who is the passport issued (mayor)
* Expiry date of passport
* Full name as it appears in the passport (full first and last names)
The visa is valid for a stay of up to 3 months.

For some countries, certain vaccinations are mandatory. This is particularly true for countries in Africa, South America and Asia. For all current information please look on the website of the Institue of Tropical Medicin.

International travelers who are seeking to travel to the United States under the Visa Waiver Program (VWP) are now subject to enhanced security requirements and will be required to pay an administrative fee. All eligible travelers who wish to travel to the U.S. under the Visa Waiver Program must apply for authorization and then pay the fee using the following process:

Click here to find all the information, this step is mandatory for travel to the USA.

The procedure consists of the following four steps:
1. You fill in the application
2. You send the application
3. You will receive the requestnumber and store this
4. You will receive a response to the request

We recommend you to send the request at least 72 hours before departure. Exemptions:
For passengers that only have a transfer in the United States it is not necessary to give an address in the U.S. For passengers who are going to make a cruise the address may include “Transit to Cruise Line” indicating the name of the city and state where the cruise departs and the name of the ship.